Refund policy
At Bowling World, we want you to shop with confidence. If something isn’t quite right, we’re here to help. Our goal is to make the return process as simple and hassle-free as possible.
1. Return Window
Most new, unused products may be returned within 30 days of the original purchase date.
To be eligible for a return, items must:
- Be new and unused.
- Be returned in their original manufacturer’s packaging.
- Be packed inside a protective shipping box.
- Include all original accessories, manuals, tags, and packaging materials.
- Be accompanied by proof of purchase.
Returns received outside of the return window or that do not meet these requirements may not be eligible for a refund.
2. Free Returns
Bowling World proudly offers FREE return shipping on eligible returns.
If your return qualifies under this policy, we’ll provide a prepaid return shipping label at no cost to you.
To begin a return, please contact our Customer Service team or initiate your return through your account (if available).
3. Non-Returnable Items
The following items are generally not eligible for return or refund unless they arrive damaged, defective, or we made an error with your order:
- Used merchandise
- Bowling balls that have been drilled, plugged, resurfaced, or otherwise modified
- Personalized or customized products
- Gift cards
- Final Sale items clearly identified as non-returnable
- Products returned in unsellable condition
4. Exchanges
Need a different size, color, or product?
We’re happy to help.
Eligible items may be exchanged within our 30-day return period, subject to product availability.
If the replacement item has a different price, we’ll either charge or refund the difference accordingly.
5. Refunds
Once your return has been received and inspected, we’ll notify you of the status of your refund.
Approved refunds will be issued to your original payment method.
Depending on your payment provider, refunds typically appear within 3-10 business days after processing.
Original expedited shipping charges are non-refundable unless the return is the result of our error.
6. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact Bowling World as soon as possible.
To help us resolve the issue quickly, we may ask you to provide:
- Your order number
- Photos of the product
- Photos of the shipping box (if applicable)
We’ll work quickly to make things right.
7. Manufacturer Warranties
Many bowling balls and other products include a manufacturer’s warranty covering qualifying manufacturing defects.
Warranty approval is determined by the manufacturer.
Bowling World is happy to assist customers throughout the warranty process whenever possible.
8. Extended Warranty Coverage
Customers who purchase Bowling World’s Extended Warranty Coverage receive an additional 365 days of warranty protection beyond the original manufacturer’s warranty.
Coverage applies only to qualifying manufacturing defects and is subject to the terms of the Extended Warranty program.
Extended Warranty Coverage does not cover accidental damage, misuse, abuse, cosmetic damage, or normal wear and tear.
9. Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
Orders may only be canceled before they have entered processing.
Once an order has entered processing or has shipped, it can no longer be canceled and will instead be subject to this Return & Refund Policy.
10. Refused or Undeliverable Packages
If a shipment is refused or returned to Bowling World because of an incorrect shipping address, failure to retrieve the package, or another customer-related reason, additional shipping charges may apply before the order can be reshipped.
11. Return Policy Abuse
Our return policy is designed to provide a fair and positive shopping experience for every customer.
Bowling World reserves the right to refuse returns, limit future return privileges, cancel orders, or restrict future purchases if we determine that our return policy is being abused.
Examples may include:
- Excessive returns
- Fraudulent claims
- Returning used or altered products
- Returning products different from those originally purchased
- Any attempt to circumvent or misuse this policy
12. Need Help?
Our Customer Service team is here to help.
If you have questions about a return, exchange, refund, or warranty claim, please contact us before sending your item back. We’ll be happy to walk you through the process and help find the best solution.